This document provides detailed step-by-step instructions, with visual aids, to help you successfully complete the KYB process for a sole proprietor business account through personal identification. Personal identification means that you complete the second verification phase — confirming the sole proprietor's identity — by visiting the selected location in person.
Step 1: Starting the KYB Process
After successfully registering and logging in to your AX CRYPTO profile, a banner will appear stating "To access trading features, please complete KYB." Click the "Complete KYB" button to start the process (Figure 1).
Figure 1: Notification banner about the need to complete the KYB process
Step 2: Entity Type, Language and Verification Method
A "Select option" window will appear. Under "Choose entity type," select Sole Proprietor. Under "Choose language," select the language in which you want to complete the process. Under "Choose verification method," select "Verify on location" (personal identification), then click the "Confirm" button (Figure 2).
Figure 2: The "Select option" window — entity type, language, and "Verify on location" method
Step 3: Selecting a Verification Device
A screen will inform you that the process works better on a mobile device, and you can continue in the following ways (Figure 3):
- Via mobile device: scan the displayed QR code, or click the "Copy link" button and open the copied link on your phone
- Via computer: click "Continue on desktop"
Figure 3: Device selection screen with QR code and "Copy link" / "Continue on desktop" options
Step 4: Entering Business Information
After selecting a device, fill in all required information (Figure 4), including:
- Full name of the sole proprietor's business
- Business registration number
- Tax identification number
- Country of incorporation
- Address of incorporation: street, number, floor/apartment, city, and zip code
- Postal address (if different from the address of incorporation)
- Business activity code and description
- Business activities (selected from a checklist, e.g. IT sector, financial sector, real estate, etc.)
- Purpose and intended nature of the business relationship
- Source of funds
- The issuing bank of the sole proprietor's business account
- Expected volume of transactions (RSD)
- Full name of the sole proprietor (personal name)
- Personal identification number of the sole proprietor
- Location for the sole proprietor's in-person identification
Figure 4: Entering company and sole proprietor data
At the end of the form, indicate whether you are a domestic or foreign state functionary within the meaning of the applicable Law, and confirm that you have prepared a filled in, signed and stamped Politically Exposed Person (PEP) Statement — available via the link shown on screen — which you will be asked to upload in the next step (Figure 5).
Figure 5: Confirming state functionary status and PEP Statement preparation
Step 5: Additional Documentation
You will be redirected to a screen where you need to upload the Business Registration Document (Figure 6).
Figure 6: Uploading the Business Registration Document
After the upload completes, the screen will show the next required document, the Statement on Politically Exposed Person (PEP) Status. Once uploaded, click "Continue" (Figure 7).
Figure 7: Uploading the Statement on Politically Exposed Person (PEP) Status
Step 6: Current Account Verification
On the next screen, "Bank account registration," enter your bank account number in the three-part format used for local bank accounts, then click "I have the document ready" once you are prepared to attach proof of the account (Figure 8).
Figure 8: Entering the bank account number
Then attach proof of the current account under "Proof of bank account" (Figure 9). This can be:
- a copy of a bank statement with your name and account number clearly visible,
- a screenshot from your banking app showing your name and account number, or
- a written bank confirmation listing you as the account holder along with your account number.
Note: If you are using a debit or credit card for verification, the submitted image should show only the current account number and your first and last name, while the 16-digit card number must be covered.
After uploading, click "Finish" to submit your request (Figure 9).
Figure 9: Uploading proof of the current account
Step 7: Completion of the First Verification Phase and Request Processing
You will see a confirmation screen stating that the operator is processing your request, that you will be notified by email with a link to continue the process, and that you can close the window in the meantime (Figure 10).
Figure 10: Confirmation that the request is being processed
You will also receive a confirmation email titled "AX CRYPTO – KYB Submission Confirmation – Phase 1," confirming that your KYB request has been received and that you will be notified of the next steps (Figure 11).
Figure 11: Email confirmation of request receipt (Phase 1)
Once the operator finishes processing the request, you will receive a second email, "AX CRYPTO – KYB verification of the Sole Proprietor," confirming that the first phase has been approved. This email asks you to have the sole proprietor verify their identity by clicking the "Verify Identity" button, in order to continue the KYB process (Figure 12).
Figure 12: Email notification to continue the KYB process
Step 8: Sole Proprietor Identity Verification
In this step, you need to verify your identity with a document, following a guided sequence shown at the top of the screen: Document type, Front side (and Back side for ID cards), Address (permanent), Address (residential), Face photo, and Background check. As in the previous phase, you can continue via mobile device by scanning the QR code or via computer.
First, select the document type issued by your country — Government-issued ID or Passport (Figure 13).
Figure 13: Selecting the document type (Government-issued ID or Passport)
Step 9: Photographing the Document
A "Document image taking" screen will appear with instructions and an example image (Figure 14): take a photo of the ID page only, make sure there are no light reflections or shades on the document, that the photo is not blurry, and that the long edges of the photo frame and the document are aligned.
Figure 14: Instructions for photographing the document
Your browser will then ask for camera access permission. Select "Allow while visiting the site" (or "Allow this time") to continue (Figure 15).
Figure 15: Camera access permission prompt
Step 10: Photographing the Front of the Document
Position your document inside the frame as shown in the example photo, then press the Space bar or click the "Take a photo" button to photograph the front of your document (Figure 16).
Figure 16: Photographing the front of the document
Step 11: Reviewing the Photo and Photographing the Back of the Document
A "Check photo" screen lets you review the captured image against two criteria — no reflections, blur, or shades, and only the photo page should be visible — then choose "Continue" or "Repeat photo" (Figure 17).
Figure 17: Reviewing the captured photo
If the photo does not meet these criteria, you will be redirected back to the photographing screen.
After successfully photographing the front:
- ID cards: Photograph the back as well, following the same instructions. You will then be redirected to the next screen.
- Passports: You will be redirected directly to the next screen.
Step 12: Entering Your Residential Address
On the "Permanent address" screen, enter your address, number, floor/apartment, city, region, zip code, and country (Figure 18). Then indicate whether your residential address is the same as your permanent address — if you select "No," you will be asked to enter a separate residential address on the next screen.
Figure 18: Entering the permanent address
Next, attach a valid "Proof of address" document that clearly shows your name, surname, and address (Figure 19) — for example, an ID card, driving license, property tax assessment decision, or a telephone, electricity, or other utility bill in your name.
Figure 19: Uploading the proof of address document
Step 13: Photographing the Client's Face
A "Face photo" screen explains how to take your selfie: keep your face centered in the frame, neither too close nor too far from the camera; make sure your face is fully visible without glare or shadows; look directly at the camera without tilting your head; and keep your entire face clearly visible and in focus (Figure 20). Click "Continue" to proceed to taking the photo.
Figure 20: Instructions for photographing the face
Stay inside the frame and press the Space bar or click the "Take a selfie" button to photograph your face (Figure 21).
Figure 21: Photographing the face
A "Check photo" screen lets you review the result against two criteria — the whole face print should be visible and in focus, and the photo should be free of glare or dark spots — then choose "Continue" or "Repeat photo" (Figure 22).
Figure 22: Reviewing the face photo
Step 14: Completion of the Second Phase and Scheduling the In-Person Verification
A confirmation screen then appears stating that the operator is processing your request, that you will be notified by email with a link to continue the process, and that you can close the window in the meantime (Figure 23).
Figure 23: Confirmation that the request is being processed
You will then receive an email titled "AX CRYPTO – KYB verification of the Sole Proprietor on location," confirming that your KYB submission has been received. It specifies the location you selected for personal identification and lists the documents to bring with you: the ID card or passport used during the identification process, the original registration document of the legal entity, and the statement for determining public official status for the sole proprietor. It also notes that your account may be fully approved once the documentation is confirmed on site and any co-owners are verified, if applicable (Figure 24).
Figure 24: Email with the selected location and the documents to bring for in-person verification
Step 15: In-Person Verification at the Location
After visiting the selected location and confirming the sole proprietor's identity in person, you will receive an email titled "AX CRYPTO – KYB Approved," confirming that your KYB has been successfully approved and that you can now access all features on the AX CRYPTO platform (Figure 25).
Figure 25: Email confirming that the KYB has been approved
Step 16: Logging in to the Platform
Finally, enter your credentials (email and password) on the "Sign in" page and click "Sign in" (Figure 26).
Figure 26: Entering credentials on the Sign in page
A CAPTCHA challenge — a slider puzzle you drag to complete — will appear, which you need to solve before continuing (Figure 27).
Figure 27: Solving the CAPTCHA challenge
After successfully logging in, you will land on the platform's homepage and can use all of its trading features (Figure 28).
Figure 28: Successful login to the platform