This document provides detailed step-by-step instructions, with visual elements, to help you successfully complete the KYB process for a business account for a legal entity through personal identification. Personal identification means that you complete the second phase of verification — confirming the identity of the legal representative (LR) — by visiting a selected location in person.
Step 1: Starting the KYB process
After successfully registering and logging in to your AX CRYPTO profile, a window will open notifying you that you need to complete the KYB process in order to access all trading functionalities on the platform. Click the “Complete KYB” button to start the process (Figure 1).
Figure 1: Notification about the need for the KYB process
Step 2: Entity type, language, and verification method
As the entity type, select Legal entity, and select the language in which the verification process will continue. In the “Select verification method” field, for this process select the “Verify at a location” option (personal identification), then click the “Confirm” button (Figure 2).
Figure 2: Selecting the “Legal entity” entity type, language, and the “Verify at a location” method
Step 3: Choosing a device for verification
After that, you can continue verification in the following ways (Figure 3):
- Via mobile device (for a better user experience): by scanning the QR code, or by opening the link you receive by clicking the “Copy link” button
- Via computer: by clicking “Continue on computer”
Figure 3: Device selection options
Step 4: Entering Business Information
After selecting the device, fill in all required information about the legal entity (Figure 4), including:
- Full name of the legal entity
- Registration number
- Tax identification number (PIB)
- Legal form of the entity
- Country of registered seat
- Registered address (street, number, floor/apartment, city, postal code)
- Mailing address (if different from the registered address)
- Activity code and name of activity
- Business activity
- Purpose and intended nature of the business relationship
- Information on the origin of assets/funds
- Bank of the legal entity's business current account
- Planned annual transaction amount (RSD)
- First and last name of the legal representative
- Personal identification number (JMBG) of the legal representative
- Location for the legal representative's personal identification
Figure 4: Entering legal entity information
At the end of the form, declare whether the legal representative is a domestic or international public official within the meaning of the relevant legal provisions, and confirm that you have a completed, signed, and stamped Public Official Status Declaration ready, which you download by clicking the highlighted link — you will need to upload it in the next step (Figure 5).
Figure 5: Downloading the Public Official Status Declaration via the highlighted link
Step 5: Additional documentation
You will be redirected to a screen where you need to upload the Business Entity Registration Document (Figure 6).
After uploading, click the “Next document” button, then upload the completed and signed Public Official Status
Declaration (Figure 7), and click “Continue.”
Figure 6: Screen for uploading the “Business Entity Registration Document”
Figure 7: Uploaded Public Official Status Declaration
Step 6: Current account verification
On the next screen, enter the legal entity's current account number — the bank is recognized automatically based on the entered account number (Figure 8).
Figure 8: Entering the legal entity's current account number
Then attach proof of the current account: a copy of a statement, a screenshot from a banking app, or a written bank confirmation, clearly showing the legal entity's name and account number. If you use a payment card for verification, its 16-digit number must be covered, so that only the account number and the account holder's first and last name are visible in the uploaded image (Figure 9).
Figure 9: Uploading proof of the current account
Step 7: Completion of the first verification phase and request processing
A confirmation will be displayed that your request has been successfully received and is currently being processed by our operator (Figure 10). You will also receive an email confirmation stating that the request is being processed (Figure 11).
Figure 10: Confirmation of request processing — first phase
Figure 11: Email confirmation of request receipt and start of processing (Phase 1)
Step 8: Identity verification of the legal representative
Once the operator finishes processing the request, you will receive an email confirming that the first phase has been approved. That email will ask the legal representative to verify their identity by clicking the “Verify identity” button, so you can continue with the KYB process (Figure 12).
Figure 12: Email notification about the need for the legal representative's identity verification
At this step, the legal representative needs to verify their identity using a document, so that they can later complete personal identification at the selected location. Verification can continue, as in the previous phase, via mobile device by scanning the QR code, or via computer.
After selecting the device, select the document type issued by Serbia — ID card or passport (Figure 13).
Figure 13: Selecting the legal representative's document type
Step 9: Photographing the document
A screen will appear with clear instructions for photographing the document (Figure 14).
Figure 14: Instructions for photographing the identity document
The first time you take a photo, your web browser will request permission to access the camera (Figure 15). Click “Allow while visiting the site” or “Allow this time” so the process can continue.
Figure 15: Camera access permission
Step 10: Photographing the front of the document
Click the button with the camera icon or press the spacebar, then photograph the front of the legal representative's identity document (Figure 16) following the previously shown instructions.
Figure 16: Photographing the front of the document
Step 11: Checking the photo and photographing the back of the document
After a successful capture, the system displays the captured photo for review and offers the option to continue, or to retake the photo if it does not meet the previously stated requirements (Figure 17). If the document is an ID card, the back is photographed in the same way; if the document is a passport, the user is immediately redirected to the next step.
Figure 17: Reviewing the captured document photo
Step 12: Entering the residential address
Enter the legal representative's residential address (Figure 18).
Figure 18: Entering the residential address
After that, you need to attach a valid document confirming the entered address (Figure 19) — a scanned identity document data page, or another official document containing residential address information (e.g., vehicle registration, a property tax assessment decision, a phone or utility bill, or a written statement given under full material and criminal liability).
Figure 19: Uploading a document confirming the residential address
Step 13: Photographing the legal representative's face
A screen with instructions for photographing the face will open (Figure 20).
Figure 20: Instructions for photographing the face
The legal representative takes a photo of their face by pressing the spacebar or clicking the “Take photo” button (Figure 21).
Figure 21: Photographing the face
After capturing, check whether the photo is correct and click “Continue,” or “Retake photo” if the capture does not meet the shown requirements (Figure 22).
Figure 22: Reviewing the face photo
Step 14: Entering ultimate beneficial owner information
The next step relates to entering information about the legal entity's ultimate beneficial owners — natural persons who directly or indirectly hold 25% or more of the shares or voting rights in the company, or who otherwise exercise control over the legal entity. Clicking the “Add owner” field opens a data entry form (Figure 23).
Figure 23: “Full name of owner holding 25% or more of the company's shares” field with the “Add owner” option
If the legal representative is also the sole beneficial owner of the legal entity (holding 25% or more of the shares), they re-enter their personal information at this step, now in the capacity of owner. If the legal representative is not the sole owner, in addition to entering their own information, the same procedure must be repeated for each of the remaining beneficial owners, adding them individually.
The owner data entry form contains the following fields (Figure 24):
- First and last name
- JMBG / Unique identification number
- Residency status (Resident / Non-resident)
- Date of birth and place of birth
- Document number
- Residential address (Street, number, floor/apartment, city, postal code)
Figure 24: Owner data entry form
At the end of the form, you need to state whether the residing address is the same as the residential address, whether the owner is a domestic or international public official, and confirm that you have a completed, signed, and stamped Public Official Status Declaration and Beneficial Ownership Structure Declaration ready, which will need to be uploaded in the next step (Figure 25). Then click “Save.”
Figure 25: Confirmation regarding public official status and readiness of ownership declarations
The added owner appears in the list (Figure 26). If there are multiple beneficial owners, clicking the “+” icon next to an existing entry adds the next owner and repeats the same data entry procedure. Once all owners have been entered, click “Continue.”
Figure 26: Added owner in the list, with options to edit, delete, and add a new owner
Step 15: Additional documentation for beneficial owners
For each entered owner, a Beneficial Owner Declaration and a Public Official Status Declaration must be uploaded (Figure 27). Accepted document formats are: jpg, jpeg, png, heif, heic, pdf, doc, and docx, with a maximum size of 3 MB per document.
Figure 27: Uploading declarations for a beneficial owner
If multiple beneficial owners have been entered, the corresponding pair of documents — Beneficial Owner Declaration and Public Official Status Declaration — must be uploaded for each of them. The “Previous document” and “Next document” buttons are used to move through the list of documents that need to be uploaded for all owners (Figure 28).
Figure 28: Uploading documentation for multiple beneficial owners
Step 16: User verification and final processing
The system displays a message indicating that the collected data is being processed (Figure 29). After successful verification of all entered data and submitted documentation, you will receive an email confirmation that the second phase of the KYB process has been successfully submitted for processing by the operator.
Figure 29: Processing of collected data
Step 17: Informational notice to other owners
If the request includes other beneficial owners of the legal entity besides the legal representative, they will receive an informational notice at their email address stating that the legal entity in which they hold 25% or more of the shares has submitted a registration request on the AX CRYPTO platform (Figure 30). This notice is purely informational and does not require any action on their part at this stage.
Figure 30: Informational notice to an owner about the submitted request
Step 18: Personal identification at the location
You will receive an email informing you that the legal representative can complete personal identification at the selected location (Figure 31), so that the account can use all of the platform's functionalities.
Figure 31: Information about personal identification at the location
After the legal representative visits the selected location and confirms their identity through personal identification, you will receive an email confirming that the legal entity's account has been successfully verified (Figure 32).
Figure 32: Confirmation of successful account verification
Step 19: Logging in to the platform
Finally, you need to enter your credentials (email and password) on the login page (Figure 33). A CAPTCHA challenge will be displayed, which you need to solve (Figure 34). After successfully logging in to the platform (Figure 35), you can use all of its trading functionalities.
Figure 33: Entering credentials
Figure 34: CAPTCHA challenge screen
Figure 35: Successful login to the platform