This document provides detailed step-by-step instructions, along with visual elements, to help you successfully complete the KYB process for a legal entity business account via video identification. Video identification allows the legal representative to complete the second verification phase - confirmation of identity - entirely remotely, through a live conversation with an operator, without the need to visit a physical location.
Step 1: Starting the KYB Process
After successfully registering and logging in to your AX CRYPTO profile, a banner will be displayed at the top of the page notifying you that the KYB process is required in order to access trading features on the platform. Click the "Complete KYB" button to start the process (Figure 1).
Figure 1: Notification about the need to complete the KYB process
Step 2: Entity Type, Language and Verification Method
In the "Choose entity type" field, select Legal Entity, and in the "Choose language" field, select the language in which the verification process will continue. In the "Choose verification method" field, select the "Video identification" option, then click the "Confirm" button (Figure 2).
Figure 2: Selecting the entity type "Legal Entity," language, and "Video identification" method
Step 3: Selecting a Verification Device
Next, you can continue verification in the following ways (Figure 3):
- Via mobile device (for a better user experience): by scanning the QR code, or by opening the link you receive by clicking the "Copy link" button
- Via computer: by clicking "Continue on desktop"
Figure 3: Device selection options
Step 4: Entering Business Information
After selecting the device, fill in all the required information about the legal entity (Figure 4), including:
- Full business name
- Business registration number
- Tax identification number
- Legal entity form
- Country of incorporation
- Address of incorporation (street, number, floor/apt., city, zip code)
- Postal address (if different from the address of incorporation)
- Business activity code and description
- Business activities
- Purpose and intended nature of the business relationship
- Source of funds
- Issuing bank of the legal entity's bank account
- Expected volume of transactions (RSD)
- Full name of the legal representative
- Personal identification number of the legal representative
Figure 4: Entering legal entity information
At the end of the form, indicate whether the legal representative is a domestic or foreign state functionary in the sense of the provisions of the law, and confirm that you have prepared a filled in, signed and stamped Politically exposed person statement, which you download via the highlighted link - you will need to upload it in the next step. Then click "Continue" (Figure 5).
Figure 5: Downloading the Politically exposed person statement via the highlighted link
Step 5: Additional Documentation
You will be redirected to the "Documentation" screen, where you need to upload the Business Registration Document (Figure 6). After uploading, click "Next document," then upload the filled in and signed Statement on Politically Exposed Person (PEP) Status (Figure 7), and click "Continue."
Figure 6: Screen for uploading the Business Registration Document
Figure 7: Uploaded Statement on Politically Exposed Person (PEP) Status
Step 6: Bank Account Registration
On the "Bank account registration" screen, enter the legal entity's bank account number - the bank is automatically recognized based on the account number entered. Then click "I have the document ready" (Figure 8).
Figure 8: Entering the legal entity's bank account number
In the "Proof of bank account" section, attach a valid document showing the name along with the bank account number, such as a bank statement or a photo of the bank card with the account number. If you use a credit or debit card for verification, its 16-digit number must be covered, so that only the bank account number and the name and surname are visible in the submitted image.
Then click "Finish" (Figure 9).
Figure 9: Uploading proof of the bank account
Step 7: Completion of the First Verification Phase and Request Processing
A message will be displayed indicating that the operator is processing your request and that you will be notified via email with a link to continue the process once processing is complete. You can close this window at that point (Figure 10). You will also receive an email titled "AX CRYPTO KYB Submission Confirmation - Phase 1," confirming that your KYB request has been received (Figure 11).
Figure 10: Confirmation that the request is being processed - first phase
Figure 11: Email confirmation of request receipt (Phase 1)
Step 8: Legal Representative Identity Verification
Once the operator finishes processing the request, you will receive an email titled "AX CRYPTO Identity Verification for a Legal Representative," confirming that your KYB request has been approved in the first phase. The email asks the legal representative to verify their identity by clicking the "Verify Identity" button, in order to continue with the KYB process (Figure 12).
Figure 12: Email notification about the need for the legal representative to verify their identity
In this step, the legal representative needs to verify their identity with a document, after which the second verification phase - identity confirmation - will be completed via a video call with an operator. As in the previous phase, verification can continue via mobile device by scanning the QR code, or via computer.
After selecting the device, choose the issuer of the document (e.g. Serbia), then select the document type - "Government issued ID" or "Passport" (Figure 13).
Figure 13: Selecting the document issuer and document type
Step 9: Photographing the Document
The "Document image taking" screen with instructions for photographing the document will be shown (Figure 14).
Figure 14: Instructions for photographing the identification document
During the first photo capture, the browser will request camera access permission (Figure 15).
Click "Allow while visiting the site" or "Allow this time" to continue the process.
Figure 15: Camera access permission
Step 10: Photographing the Front of the Document
Place the document page with the photo inside the frame, then click the "Take a photo" button or press the Space bar on the keyboard to photograph the front side of the legal representative's identification document (Figure 16), following the previously shown instructions.
Figure 16: Photographing the front side of the document
Step 11: Reviewing the Photo and Photographing the Back of the Document
After a successful photo capture, the "Check photo" screen displays the captured photo for review. Click "Continue," or "Repeat photo" if the photo does not meet the listed conditions (Figure 17). If the document is an ID card, the back side is photographed the same way; if the document is a passport, the user is redirected immediately to the next step.
Figure 17: Reviewing the captured photo of the document
Step 12: Entering the Permanent Address
Enter the legal representative's permanent address, and indicate whether the address of residence is the same as the one provided by selecting "Yes" or "No" (Figure 18).
Figure 18: Entering the permanent address
After that, in the "Proof of address" section, attach a valid document that clearly states the name, last name and personal address (Figure 19) - an official document that shows the permanent address (read ID card, driving license or property tax assessment decision), or a telephone, electricity or utility bill issued in the legal representative's name. Then click "Continue."
Figure 19: Uploading the document confirming the address
Step 13: Photographing the Legal Representative's Face
The "Face photo" screen with instructions for photographing the face will open. Click "Continue" to proceed (Figure 20).
Figure 20: Instructions for photographing the face
Staying inside the frame, the legal representative photographs their face by pressing the Space bar on the keyboard or clicking the "Take a selfie" button (Figure 21).
Figure 21: Photographing the face
After the photo is taken, the "Check photo" screen is displayed. Review the photo, then click "Continue," or "Repeat photo" if the photo does not meet the displayed requirements (Figure 22).
Figure 22: Reviewing the face photo
Step 14: Entering Beneficial Owner Information
The next step concerns entering information about the legal entity's beneficial owners - natural persons who directly or indirectly hold 25% or more of the shares or voting rights in the company, or who otherwise exercise control over the legal entity. Checking the "Add owner" box in the "Full name of owners with 25% or more equity share in the company" field opens a data entry form (Figure 23).
Figure 23: "Full name of owners with 25% or more equity share in the company" field, with the "Add owner" option
If the legal representative is also the sole beneficial owner of the legal entity (holding 25% or more of the shares), they enter their personal information again at this step, now in the capacity of owner. If the legal representative is not the sole owner, in addition to entering their own information, the same procedure needs to be repeated for each of the remaining beneficial owners, adding them individually.
The owner information form contains the following fields (Figure 24):
- First name and Last name
- Personal identification number
- Resident status (Resident / Non-resident)
- Date of birth and Place of birth
- Document number
- Address (street, number, floor/apt., city, zip code)
Figure 24: Owner information entry form
At the end of the form, indicate whether the residential address is the same as the permanent address and whether the owner is a domestic or foreign state functionary in the sense of the provisions of the law, and confirm that a filled in, signed and stamped Politically exposed person statement and Ownership structure declaration have been prepared, which will need to be uploaded in the next step (Figure 25). Then click "Save."
Figure 25: Confirming state functionary status and readiness of the required statements
The added owner appears on the list (Figure 26). If there are multiple beneficial owners, clicking the "+" icon next to the existing entry adds the next owner, and the same data entry procedure is repeated. Once all owners have been entered, click "Continue."
Figure 26: Added owner on the list, with options to edit, delete, and add a new owner
Step 15: Additional Documentation for Beneficial Owners
On the "Documentation" screen, the Beneficial Owner Statement and the Public Official Status Statement need to be uploaded for each entered owner (Figure 27). Allowed file types are: jpg, jpeg, png, heif, heic, pdf, doc, and docx, with a maximum file size of 3 MB per document.
Figure 27: Uploading statements for the beneficial owner
If multiple beneficial owners have been entered, the corresponding pair of documents - the Beneficial Owner Statement and the Public Official Status Statement for the Beneficial Owner - needs to be uploaded for each of them. The "Previous document" and "Next document" buttons are used to navigate through the list of documents that need to be uploaded for all owners (Figure 28).
Figure 28: Uploading documentation for multiple beneficial owners
Step 16: Completion of the Second Verification Phase and Video Identification Invitation
The system displays a message that the operator is processing your request (Figure 29).
Figure 29: Processing of the collected information
Shortly after, an automatic email titled "AX CRYPTO - KYC/KYB Submission Confirmation" arrives (Figure 30), confirming that the submission has been received and that the legal representative will be notified in due course about the next steps toward final account verification.
Figure 30: Email confirmation of KYC/KYB submission
Once the information has been processed, an email titled "AX CRYPTO - KYC/KYB Video Identification" arrives (Figure 31). The message contains a link ("here") through which the legal representative proceeds with video identification. Before the call, the original identification document (ID card or passport) used by the legal representative during the process so far needs to be prepared, and a well-lit environment and a stable internet connection need to be ensured.
Figure 31: Email notification about video identification
Step 17: Informational Notice to Other Owners
If the request includes other beneficial owners of the legal entity besides the legal representative, they will receive an informational notice at their email address that a legal entity in which they hold 25% or more ownership has submitted a registration request on the AX CRYPTO platform (Figure 32). This notice is purely informational and does not require any action on their part at this stage.
Figure 32: Informational notice to the owner about the submitted request
Step 18: Preparing for the Video Call
Clicking the link in the email will open the "Identity confirmation" page for the legal representative, with an overview of the steps to follow: "Prepare the document," "Video identification" (a device with a functioning camera, in a well-lit location with no background noise), and "Process guidelines." When ready, click the "Join video call" button (Figure 33). If this has not already been done, camera and microphone access on the device needs to be allowed in order for the video identification process to continue.
Figure 33: Preparing for and joining the video call
Step 19: Device Check and Waiting Room
Before connecting with an operator, a "Device check" screen will appear where the legal representative can verify that the camera and audio are working correctly (Figure 34). When ready, click the "Enter the waiting room" button.
Figure 34: Device check before the video call
After entering the waiting room, the current number in queue and the estimated waiting time will be displayed (Figure 35). While waiting, the page should not be left or refreshed - the data updates automatically, and the first available agent will join shortly.
Figure 35: Waiting room for video identification
Step 20: Video Identification with the Operator
Once an operator joins, the live conversation is recorded, which the legal representative will be informed of in advance and asked to consent to. During the video identification, the operator will guide them through several short steps:
- Consent to recording the conversation - the operator greets the legal representative, introduces themselves, and explains that the call is being recorded, after which verbal consent needs to be confirmed.
- Document verification - the identification document used by the legal representative earlier in the process needs to be shown to the camera, and turned as needed so the operator can verify its authenticity.
- Identity confirmation - an SMS message with a verification code is sent to the legal representative's phone number, which needs to be entered or stated to the operator for confirmation.
- End of call - once the operator confirms all information, the video session ends, with notification that the procedure has been successfully completed.
The procedure takes only a couple of minutes. Throughout the conversation, the legal representative needs to stay within the camera frame and not communicate with others in the room.
Step 21: Completing Verification
After the video call ends, it takes a few more minutes for all information to be processed and confirmed. Once the request is approved, an email titled "AX CRYPTO - KYB Approved" arrives, confirming that the KYB has been successfully approved and that all features of the platform are now available (Figure 36).
Figure 36: Confirmation of successful KYB approval
Step 22: Logging into the Platform
Finally, on the "Sign in" page, enter your email and password and click "Sign in" (Figure 37). A
CAPTCHA challenge will be shown, which is solved by dragging the slider to complete the puzzle (Figure 38). After successfully logging into the platform (Figure 39), you can use all of its trading features.
Figure 37: Entering credentials
Figure 38: Screen for solving the CAPTCHA challenge
Figure 39: Successful login to the platform