This document provides detailed step-by-step instructions, along with visual elements, to help you successfully complete the KYC verification process for your account via video identification. Video identification allows you to complete the second phase of verification — confirmation of personal identity — entirely remotely, through a live conversation with an operator, without the need to visit a physical location.
Step 1: Starting KYC Verification
After successfully registering and logging into your AX CRYPTO profile, a window will open notifying you that KYC verification is required in order to access all trading features on the platform. Click the "Complete KYC" button to begin the process (Figure 1).
Figure 1: Notification about the need for KYC verification
Step 2: Residency Status, Language, and Verification Method
Enter your residency status and the language in which the verification process will continue. In the "Select verification method" field, choose the Video Identification option, then click the "Confirm" button (Figure 2).
Figure 2: Selecting residency status, language, and verification method — "Video Identification" option
Step 3: Choosing a Device for Verification
Next, you can continue verification in the following ways (Figure 3):
- Via mobile device (for a better user experience): by scanning the QR code, or by opening thelink you receive by clicking the “Copy link” button
- Via computer: by clicking “Continue on computer”
Figure 3: Device selection options
Step 4: Selecting Country and Document Type
After selecting the device for verification, select the issuer and type of your document (Figure 4).
Figure 4: Options for selecting the issuer and document type
Step 5: Photographing the Document
A screen with clear instructions for photographing your document will be shown (Figure 5).
Figure 5: Instructions for photographing the document
If you have not already done so, an additional window will appear requesting camera permission (Figure 6), where you need to allow camera access by selecting one of the offered permission options, such as one-time access (“Allow this time”) or permanent access (“Allow while visiting the site”), in order to continue the verification process.
Figure 6: Camera usage permission
Step 6: Photographing the Front of the Document
Click the button with the camera icon or press the Space bar to photograph the front side of your identification document (Figure 7), following the previously shown instructions.
Figure 7: Photographing the front side of the document
Step 7: Reviewing the Photo and Photographing the Back of the Document
After successfully photographing the document, the system offers the option to continue or to retake the photo if it does not meet the previously listed conditions (Figure 8).
Figure 8: Option to continue or retake the photo
If the document photo is not successful, you will be redirected back to the photo capture screen.
If you photographed:
- an ID card — you also need to photograph the back of the document, following the sameinstructions. You will then be redirected to the next screen.
- a passport — you will be redirected immediately to the next screen.
Step 8: Entering Your Residential Address
Enter your residential address and indicate whether your current residence address is the same as your permanent address (Figure 9).
Figure 9: Option for entering the residential address
After that, you need to attach a valid document confirming the entered address (Figure 10). The document must clearly contain your first name, last name, and residential address details. Acceptable documents include:
- a scanned excerpt of your ID document, or
- another official document containing residence information (e.g. a vehicle registration or aproperty tax assessment decision).
If, for objective reasons, you cannot obtain proof of your residential address from these documents, you may instead attach:
- a copy of another document or evidence confirming the address (e.g. a phone or utility bill), or
- a written statement given under full material and criminal liability.
Accepted document formats are: jpg, jpeg, png, heif, heic, pdf, doc, and docx, with a maximum size of 3 MB.
Figure 10: Uploading the document confirming the residential address
Step 9: Photographing the Client’s Face
After entering your residential and current address, if required, a screen with instructions for photographing your face will open (Figure 11). After reading all the displayed instructions, click the “Continue” button to proceed with the verification process.
Figure 11: Screen with instructions for photographing your face
Photograph your face (Figure 12) and check whether the photo is correct (Figure 13). If your entire face is visible, in focus, and the photo is clear, without glare or dark areas, click the “Continue” button.
Figure 12: Photographing the face
Figure 13: Option to continue or retake the photo
If the photo does not meet the stated requirements, click the “Retake photo” button. After a successful photo, clicking the “Continue” button will take you to the next step.
Step 10: Entering Additional Information
Enter additional information (Figure 14), including your national identification number, the purpose and intended nature of the business relationship, employment status, occupation, information on the source of assets/funds, your current account bank, and the location for personal verification. Finally, declare whether you hold the status of a domestic or foreign public official (politically exposed person) within the meaning of the applicable Law.
Figure 14: Entering additional information
Then, via the link (Figure 15), download the Declaration of Public Official Status. The document must be filled out and signed, after which you need to confirm that you have completed the above steps.
Figure 15: Link for downloading the Declaration of Public Official Status
Afterward, a screen for uploading the Declaration of Public Official Status will open (Figure 16). After uploading the completed and signed declaration, click the “Continue” button.
Figure 16: Option for uploading the Declaration of Public Official Status
Step 11: Current Account Verification
On the next screen, enter your current account number (Figure 17).
Figure 17: Entering the current account number
Then attach proof of your current account (Figure 18). This can be:
- a copy of a bank statement with your name and account number clearly visible,
- a screenshot from a banking app showing your name and account number, or
- a written bank confirmation listing you as the account holder along with your account number.
Note: If you use a debit or credit card for verification, the submitted image should show only the account number and your first and last name, while the 16-digit card number must be covered/hidden.
Figure 18: Uploading proof of the current account
Step 12: Completing the First Phase of Verification and Scheduling Video Identification
Afterward, a final confirmation will be displayed (Figure 19) indicating that our operator is processing your request.
Figure 19: Confirmation that the request is being processed
Shortly after, you will receive an automatic email titled “Confirmation of KYC/KYB Documentation
Submission” (Figure 20), confirming that your request has been received and that you will be notified in due course about the next steps toward final account verification.
Figure 20: Confirmation of KYC/KYB documentation submission
Once your information has been processed, you will receive an email titled “AX CRYPTO – KYC Video Identification” (Figure 21). The message contains a link for scheduling a video call with an operator. Before the call, prepare the original identification document you used during the process so far, and ensure you have a well-lit space and a stable internet connection.
Screenshot not available — Figure 21
Figure 21: Email notification about scheduling video identification
Step 13: Preparing for the Video Call
Clicking the link in the email will open the “Identity Confirmation” page with an overview of the steps you need to follow: preparing your document, ensuring a working camera on your device, and a sufficiently lit and quiet space, as well as basic guidelines for the procedure itself. When ready, click the “Start video call” button (Figure 22). If you have not already done so, you will need to allow access to your device’s camera and microphone in order to continue the video identification process.
Figure 22: Preparing and starting the video call
Step 14: Device Check and Waiting Room
Before connecting with an operator, a “Device Check” screen will appear where you can verify that your camera and audio are working correctly (Figure 23). When ready, click the “Enter waiting room” button.
Figure 23: Device check before the video call
After entering the waiting room, you will see your current position in the queue and the estimated waiting time for an available operator (Figure 24). While waiting, do not leave or refresh the page — the information updates automatically, and the first available operator will join you shortly.
Figure 24: Waiting room for video identification
Step 15: Video Identification with the Operator
Once an operator joins you, the live conversation is recorded, which you will be informed of in advance and asked to consent to. During the video identification, the operator will guide you through several short steps:
- Consent to recording the conversation — the operator will greet you, introduce themselves, andexplain that the call is being recorded, after which you need to verbally confirm your consent.
- Document verification — you need to show the identification document you used earlier in theprocess to the camera, and turn it as needed so the operator can verify its authenticity.
- Identity confirmation — you will receive an SMS message with a verification code to your phonenumber, which you need to enter or state to the operator for confirmation.
- End of call — once the operator confirms all information, the video session ends, and you will beinformed that the procedure has been successfully completed.
The procedure takes only a few minutes. Make sure to stay within the camera frame throughout the conversation and not communicate with third parties in the room.
Step 16: Completing Verification
After the video call ends, it takes a few more minutes for all information to be processed and confirmed. Once your request is approved, you will receive an email confirming that your account has been successfully verified (Figure 25).
Figure 25: Confirmation of successful account verification
Step 17: Logging into the Platform
Finally, enter your credentials (email and password) on the login page (Figure 26). You will be shown a CAPTCHA challenge that needs to be solved (Figure 27). After successfully logging into the platform (Figure 28), you can use all of its trading features.
Figure 26: Entering credentials
Figure 27: Screen for solving the CAPTCHA challenge
Figure 28: Successful login to the platform